Operational disruptions have direct impacts on a firm, its employees and its customers, and also have residual effects with the potential to disrupt the wider market.

Since the introduction of the new GDPR, individuals have more control over what companies can do with their personal data. The GDPR is applicable across the European Union, and UK companies should now be complying with the…

This paper explores how the principles of a traditional capitation arrangement may apply in a regional National Health Service system where the stakeholder roles differ and the implementation of various key capitation…

This paper illustrates the importance of care management and its evaluation for policy makers, healthcare organisations, payers and providers seeking to implement care management.

Shared risk programmes are ‘flavour of the month’ in many countries. The US has accountable care organisations and Spain has integrated hospital arrangements. Now there is the introduction of alternative…

In the United Kingdom, healthcare operates on a surprisingly uncomplicated premise. The mission and strategy: free healthcare at the point of delivery to anyone who needs it.